Sample Complaints Complaint against building works of very low standard
-Demanding a decent reply from Breyers contractors
Letter to Breyers:
Dear Sirs,
I refer to your correspondence to Breyer, dated 16 Dec 2005, concerning the incident that took place in my balcony on the 26 Oct 2005.
I believe that if your company “endeavours to create harmonious relations with residents”, it must show more respect for them. In addition, it should attempt a higher standard of bulding work.
This month I have finally received your response to the incident in my balcony. I was appalled to read it, because of the following reasons:
Firstly, the apparent denial to the fact that your builder have been to my balcony. It is immediately obvious to anyone visiting the site that you cannot get to a tile located right above my balcony without actually been in the balcony. In addition to that, this man seemed to have already acknowledged to have taken this action, when he made a statement in which he claims to have “asked permission from the ground” to do so.
If there had been “friction” between me and your workers, I would have contacted Sussex Police and not Breyer Group. What I am trying to say is that this sort of attitude is a total disrespect to my household and to my privacy. The incident has already been described in my previous letters.
It is even more distressing to hear that you “would not normally notify residents “before taking such actions.
It is also unacceptable that it took almost three months before I was told anything about the origin of these men.
You also mention that your builders “noticed some paint spots to the top of the metal railings and removed them”. That has never happened. The white paint is still there and you can check it by yourself. Curiously, I asked months ago for paint splatters in my walls to be removed. Contractors refused to do it. The excuse given at the time was that white paint was not used during the works (this is also untrue).
With respect to the quality of your work, I have the following comments to make: you said that the purpose of the “visit” was “a missing 200mm section of mastic to the fascia at the rear block of the gable end”. For short, a layer of silicone was placed on top of a loose tile.
That was a mediocre fix on top of another mediocre fix that was to insert a loose tile on that gap.
This loose tile was inserted there after repeated complaints about two gap that were left above the fascia that had just been instaled, as a result of two missing tiles. Curiously , it is seen that half of this tile is missing. I believe there are two possibilities here:
- the tile inserted has slipped into the fascia
- contractors have inserted a half tile in the gap , instead of using a whole one.
What is your answer to that?
There are other tiles that are also loose and threatening to fall off the roof.
Also, I would like to know if the man that was sent to work on the roof of the building, after the removal of the scaffold, was also sent by your company.
In conclusion, I found your explanations so far unacceptable and insulting.
I would like to have your views on all the matters raised above.
Yours sincerely,
Ricardo O Esplugas