Sample Complaints


-Making customer suffer unnecessary pain

Credit card

-Not making terms and conditions clear

-Witholding personal data

-Stopping the card without giving notice

Mobile phone company

-Offers that don't work



More complaints



-Incompetent teaching

Internet provider

-Refusing to disconnect

Builders and city council

-Trying to push a "batch up" job

Traffic accident

-Trying to avoid paying for losses caused


-Making up new charges

Debt Collectors

-Threatening behaviour





Complaint against credit card provider who seems to refuse to abide to the Data Protection Act

INTRO: After 2 letters sent (according to the models made available by the "Which" website) , Natwest still refused to provide me with the information I am entitled to. The final letter to Natwest is shown below.

After that I had to contact the IOC (Information Comissioner) who told Natwest to obey the law, so that I could finally receive the information I was after..


To: Laura Stanez
Team Manager
Customer Care Team

Your ref: LS-LR-CCT-10630


Dear Laura Stanez,

I was very surprised to see your apparent denial to my request, dated 10/09/2007, to review my credit card records ( I understand that Natwest Card centre is obliged to provide this information under the Data Protection Act 1998). Instead, you offered me £12.96 as a “gesture of goodwill”.

I would like to say that my legal rights are neither for sale nor for hire and that if I don’t receive this information within 40 days I will have no other option than taking your advice and contacting the financial ombudsman.

Yours Sincerely,


Ricardo  Esplugas