Sample Complaints Complaint against credit card provider who seems to refuse to abide to the Data Protection Act
INTRO: After 2 letters sent (according to the models made available by the "Which" website) , Natwest still refused to provide me with the information I am entitled to. The final letter to Natwest is shown below.
After that I had to contact the IOC (Information Comissioner) who told Natwest to obey the law, so that I could finally receive the information I was after..
_______________________________________________
To: Laura Stanez
Team Manager
Customer Care Team
Your ref: LS-LR-CCT-10630
22/10/2007
Dear Laura Stanez,
I was very surprised to see your apparent denial to my request, dated 10/09/2007, to review my credit card records ( I understand that Natwest Card centre is obliged to provide this information under the Data Protection Act 1998). Instead, you offered me £12.96 as a “gesture of goodwill”.
I would like to say that my legal rights are neither for sale nor for hire and that if I don’t receive this information within 40 days I will have no other option than taking your advice and contacting the financial ombudsman.
Yours Sincerely,
Ricardo Esplugas