Sample Complaints ADVICE
The following guidelines are recommended when pursuing a complaint, against an injustice you suffered:
Be very patient. If you do not receive a reply, write again. Send emails and also use the phone.
Even when you get upset, try to be corteous and make your point very clearly.
Make sure you keep a log of all communications, including letters, emails and phone calls. An example of such log can be seen here.
If you send a letter, it is worth to pay an extra pound and send it as "recorded delivery". That makes more difficult for the receivers to ignore your letter and pretend they received nothing.
CONTACT US IF YOU NEED FURTHER ADVICE