Sample Complaints Letter to Tesco credit card complaining about credit card having been stopped without notice, leaving customer stranded in France
Part 2
Customer Response Department
TESCO Personal Finance
Credit Card Operations
PO BOX 6050
Southend-on-Sea
SS99 1WL
9th September 2006
Dear Sirs,
Further to your letter dated 31st August 2006 informing me that you will need ten more days to let me know how you propose to resolve things for me or at least to let me know how you are progressing, I am writing to inform you of the following.
Further to my telephone call to customer services today at 9:59am, I talked to Mrs Kay and Mr Stephen ref: PA0455.
I wanted to find out the progress of my complaint since I have not had a reply from you yet. To my surprise Mr Stephen informed me that there were no records that my letter had been received. I requested the Financial Ombudsman Services details. As I was explaining the problem, I found it very difficult to speak since I was interrupted frequently and was not allowed to finish explaining myself. Mr Stephen then threatened to end the conversation at which I replied that I would not be treated in such a way. The conversation was terminated at 10:23am.
This is far from the high customer services that you claim to provide. I do not expect this type of treatment and do not approve the way my complaint is being handled.
I look forward to hearing from you.
Yours sincerely,
J
Enc: Letter 22nd August 2006
___________________________
This issue was not resolved at this point