Sample Complaints Letter to Tesco credit card complaining about credit card having been stopped without notice, leaving customer stranded in France
Part 3
Customer Response Department
TESCO Personal Finance
Credit Card Operations
PO BOX 6050
Southend-on-Sea
SS99 1WL
17th September 2006
Dear Mr Gareth ,
Further to your letter dated 11th September 2006 I am writing in reply to your comments/actions.
Although you apologised about the service I received from your Customer Centre you seem not to credit the distress that this has caused when it could have been easily avoided.
On your letter you mention that the retailer should have contacted you directly. If this was not done I still think you should have contacted me before stopping my card and leaving me stranded in south France. As I mentioned before, I relied upon this card for my trip on my motorcycle, I believe this was a mistake since the level of service you have provided me with is not up to my expectations (in comparison with those offered by other credit card providers in exactly the same scenario)
You say in your letter “I am mindful of the costs you have incurred by you in order to rectify this matter” you do not seem to be mindful about anything else but my telephone call charges. I think this is not to be mindful, and it has not been addressed in your compensation to me.
You have compensated me by crediting my account with £8.13, although you know that I am not using my credit card and wont do so until this issue resolves satisfactorily, so no credit should be made to my credit card at all. Any money that you would compensate me for can be deposited onto my Barclays Bank current account No: XXXX Sort Code: XXXXX, including the £8.13. Should this payment arrangement not be suitable to you, do not hesitate to let me know.
Since I am not satisfied with your resolution I am therefore asking you to reconsider my complaint.
I look forward to hearing from you.
Yours sincerely,
J
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This issue was not resolved at this point